Shipping policy

We proudly ship Australia-wide and internationally, ensuring fast and reliable delivery of your photo booth supplies and equipment.

📦 Processing Times

  • Orders are processed Monday–Friday, excluding public holidays.

  • In-stock items are dispatched within 1–3 business days.

  • Custom or built-to-order products (e.g., photo booths) may take 14–21 business days to process and prepare for dispatch.

🚚 Shipping Methods & Delivery Estimates

Region Carrier(s) Estimated Delivery
Australia Metro Australia Post, CouriersPlease, Aramex 2–5 business days
Australia Rural Australia Post, Aramex 4–10 business days
New Zealand DHL, AusPost International 5–10 business days
International DHL, FedEx, UPS 7–21 business days

Tracking numbers will be emailed once your order is dispatched.

🚛 Shipping Rates

  • Standard Shipping: Calculated at checkout based on weight and destination.

  • Express Shipping: Available for eligible products at checkout.

  • Bulky Items (e.g. booths, backdrop stands): May incur a freight surcharge—quoted separately after checkout if required.

✈️ International Shipping

We ship globally. Please note:

  • Import duties, customs taxes, and clearance fees are not included and may be charged upon delivery.

  • All international shipments are DDU (Delivery Duties Unpaid).

📍 Click & Collect (Melbourne ONLY!)

  • Available by appointment only.

  • Pickup location and confirmation will be provided after order placement.

  • ID and proof of purchase required at time of collection.

❗ Delivery Delays

While we work hard to meet estimated delivery times, delays may occur due to:

  • High volume periods (e.g. Black Friday, holiday seasons)

  • Weather events or carrier disruptions

  • Custom clearance for international orders

We are not responsible for delivery delays caused by the carrier or external factors.

📦 Lost or Damaged Items

  • If your parcel is damaged or lost in transit, contact us within 5 days of expected delivery.

  • Claims must be submitted with photographic evidence and tracking details.

  • We will assist with claims and replacements wherever possible.

🔁 Split Shipments

Some orders may ship in multiple packages depending on stock availability or warehouse location. You will receive separate tracking numbers if this applies.

📞 Need Help?

Contact our customer service team for shipping questions or quotes for large/bulk orders:
📧 info@aussiephotoboothsupplies.com.au